Data from the surveys suggested that smaller RSLs were much less advanced than their larger counterparts in understanding the nature of fuel poverty and ways to address it, as well as having fewer resources to focus on the issue and at the same time possessing stock in worse condition. As a result, the authors conclude that more work is needed to promote awareness within smaller organisations before community action programmes are implemented. Important learning was achieved through the piloting of the toolkit. The majority of respondents confirmed that the pack was useful; however, those who downloaded it tended already to be working on fuel poverty and saw this as a useful addition that could be ‘cherry picked’ as needed.  

Of the six RSLs piloting the pack, smaller organisations needed more support and achieved less. Lack of knowledge appeared to be the most significant barrier. However, even larger entities indicated that the full package was too complex to implement. The web-based resource was not sufficient on its own. The majority regarded physical training sessions and direct consultancy as essential support mechanisms.