The Energy Penalty: Disabled People and Fuel Poverty

Author: Mike George
Organisation:
Centre for Consumers and Essential Services
University of Leicester
Date: 2013
Location: UK

Householders with disabilities or long-term limiting illnesses are known to be disproportionately at risk of being out of work, reliant on benefits and on low incomes. In addition, many disabled people use greater than average amounts of domestic energy, which is due to factors such as lower levels of activity and spending more time at home. An environment of rising energy prices and restrictions on benefits is likely to affect such consumers much harder and make domestic energy less affordable.

Too Many Hurdles: Information and Advice Barriers in the Energy Market

Author: Mike George
Organisation:
Centre for Consumers and Essential Services
University of Leicester
Date: 2011
Location: UK

The domestic energy market is heterogeneous and complex in terms of both suppliers and consumers. This means that ensuring the appropriate advice and guidance reach the relevant consumers is a challenge, but the dynamics are not understood in detail. This is essential if better policies and practice are to be developed, particularly for the proportion of consumers who are deemed to be vulnerable. It is also highly relevant for a number of reasons.

Literacy, Numeracy and Social Exclusion: Links to Fuel Poverty and Energy Efficiency

Author: Linda Lennard

The success of programmes designed to improve energy efficiency and address fuel poverty can depend to a large extent on the ability of beneficiaries to comprehend the information being presented to them. As a significant segment of the UK population possess only very limited literacy and numeracy skills, there is a risk that many people are not being reached by much of the promotional literature, energy advice, operating instructions and other relevant material provided as part of fuel poverty and energy efficiency initiatives.

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