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Energy Advice Needs of Visually Impaired People

Author: National Energy Action (NEA)
Date: 1998
Location: England

There are approximately a million visually impaired people in the UK, but preliminary research suggests that their energy advice needs have been entirely overlooked. While some information resources could be requested in accessible formats (such as large print), these options were not produced as standard and only related to a proportion of the full range of material. As a result, a significant subsection of the population may have been missing out on energy efficiency opportunities, reducing the potential impact of programmes.

Methods of Paying for Fuel – A Good Practice Guide

Author: National Energy Action (NEA)
Date: 1998
Location: UK

Low-income households are often placed at a disadvantage when paying for the energy they consume. Owing to limited or unstable income and debt, many cannot access the full range of payment methods suppliers offer to customers. Furthermore, they are often restricted to options such as prepayment meters, which charge more for fuel, compounding the effect of reduced choice.  

Energy Efficiency Advice: Provision by Fuel Suppliers

Author: National Energy Action (NEA)
Date: 1997
Location: UK

Firms supplying gas and electricity to UK households are obliged by law to provide customers with energy efficiency advice and have clear codes of practice outlining their offer. As a consequence, suppliers are among the main providers of energy advice, and, since the liberalisation of the energy markets in the 1990s, the number of suppliers has increased, expanding the range of advice materials. Previous research revealed widespread inadequacies in the quality of advice services and limited value for customers.

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